Warranty Information - #1 Kroland Karaoke
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Warranty Information

BY BUYING, USING AND/OR INSTALLING THE KROLAND PRODUCT, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THE KROLAND HARDWARE LIMITED WARRANTY (”WARRANTY”) AS SET OUT BELOW. DO NOT USE YOUR PRODUCT UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY.

What are covered by this Standard Limited Warranty?

KRoland warrants hardware products and accessories, manufactured by or for the KRoland brand (“KRoland Product”) that are purchased directly from KRoland against defects in materials and manufacture for the applicable period described below (the “Warranty Period”).

Warranty Terms & Conditions:

  • Products must be purchased from a KRoland.
  • Warranty period begins from the invoice date of purchase and is good for 2 years.
  • Proof of Purchase is required for warranty validation.
  • KRoland provides the above stated manufacturer’s warranty unless local regulations prohibit.

What is not covered by this Warranty?

This warranty does not apply to any non-KRoland branded hardware products or any software, even if packaged or sold with KRoland Products(s). Manufacturers, suppliers, or publishers other than KRoland, may provide their own warranties to you, but KRoland, in so far as permitted by law, provides the associated software included with their KRoland Products on an “AS IS” basis. Software distributed by KRoland, with or without the KRoland trademark, is not covered by this limited warranty. The licensing agreement accompanying any included software contains the details of your rights with respect to its use.

This warranty also does not apply to the following:

  1. Damage caused by improper use, care, or maintenance or failure to follow the instructions and/or maintenance and repair recommendations contained in the User Manual, or at www.KRolandUSA.com
  2. KRoland Product that has been modified to alter its functionality or capability without the written permission of KRoland,
  3. Consumable parts, such as batteries, unless failure has occurred due to a defect in materials or manufacture,
  4. Damage caused by accident, abuse, misuse, exposure to liquids, fire, earthquake, acts of God, or other external causes,
  5. Damage caused by operating the KRoland Product outside KRoland’s published guidelines,
  6. Damage caused by service (including upgrades and expansions) performed by anyone who is not an authorized representative of KRoland (including attempts to “hack” or modify firmware or software)
  7. Cosmetic damage, including scratches, dents, and broken plastic.
  8. Conditions caused by normal wear and tear or otherwise due to the normal aging of the KRoland Product,
  9. Damage caused by use with another product.
  10. Product that was purchased from an unauthorized sellers.
  11. Product on which any serial number has been removed, altered or defaced.
  12. Warranty does not cover shipping costs.

Other questions regarding this Warranty can be answered by Contact us


Legal Disclaimers, Exclusion of Other Warranties and Limitation of Liability:

The preceding warranties are the exclusive warranties given by KRoland for the KRoland Product and supersede any prior, contrary or additional representations, whether oral or written. KRoland and its distributors, jobbers, and dealers DISCLAIM AND EXCLUDE ALL OTHER WARRANTIES—WHETHER EXPRESS, IMPLIED, OR STATUTORY— INCLUDING ANY WARRANTY OF MERCHANTABILITY, ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES OTHERWISE ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE.

If the  KRoland Product fails to conform to the preceding warranties, you must notify KRoland or its authorized dealer within a reasonable time and in no event more than fifteen (15) days after the discovery of the nonconformity and deliver the KRoland Product, together with proof of date of purchase, to the original point of purchase, a KRoland factory via pre-paid transportation. KRoland will investigate and, in the event of a breach of warranty, will provide, at its sole option and within a reasonable period of time:

• repair of any nonconforming KRoland Product or components;
• replacement of any nonconforming KRoland Product or components with conforming product or components; or
• refund of the lesser of either the current value of the product at the time the warranty claim is made or the purchase price.

When providing repair or replacement service, KRoland will use reasonable efforts to reinstall the product’s original software configuration and subsequent update releases, but will not provide any recovery or transfer of software or data contained on the serviced KRoland Product unit not originally included in the KRoland Product. Repaired or replacement products will conform to the warranty for the unexpired duration of the warranty period for the original, nonconforming KRoland Product. KRoland may use used or repaired material for all warranty claims. This remedy does not cover any labor charged or travel time incurred by you for diagnosis, removal, or re-installation of the KRoland Product; the cost of transportation of the KRoland Product to or from Purchaser; or any other contingent expenses. THE REMEDY SELECTED BY KROLAND IN ACCORDANCE WITH THIS PARAGRAPH SHALL BE THE EXCLUSIVE AND SOLE REMEDY FOR ANY BREACH OF WARRANTY.

KROLAND SHALL NOT BE RESPONSIBLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY—WHETHER RESULTING FROM NON-DELIVERY OR FROM THE USE, MISUSE, OR INABILITY TO USE THE PRODUCT OR FROM DEFECTS IN THE PRODUCT. THIS EXCLUSION COVERS, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, REVENUE OR PROFIT, COST OF SUBSTITUTE EQUIPMENT, LOSS OF OR DAMAGE TO ANY DATA, AND CLAIMS BY PURCHASER’S CUSTOMERS OR OTHER THIRD PARTIES.

This Warranty is governed by the laws of the State of California, excluding the application of its conflicts of law rules. The U.N. Convention on Contracts for the International Sale of Goods will not apply to this Agreement.

If any part of this Warranty is found to be void or unenforceable, then the remainder shall have full force and effect, and the invalid provision shall be partially enforced to the maximum extent permitted by law to effectuate the purpose of the Warranty.

Export Control. You may not use or otherwise export or re-export the KRoland Products and associated software except as authorized by United States law and the laws of the jurisdiction(s) in which the KRoland Products and associated software were obtained. In particular, but without limitation, the KRoland Products and associated software may not be exported or re-exported (a) into any U.S. embargoed countries or (b) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce Denied Person’s List or Entity List. By using the KRoland Products and associated software, you represent and warrant that you are not located in any such country or on any such list. You also agree that you will not use the KRoland Products and associated software for any purposes prohibited by United States law, including, without limitation, the development, design, manufacture or production of missiles, nuclear, chemical or biological weapons.