Privacy Policy - #1 Kroland Karaoke
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Privacy Policy

PAYMENT METHODS:

a, PAYPAL:

Paypal is fast, safe and convenient way to shop and pay online without providing your financial information.
If you don’t have one yet, it is free and fast to create one by click here.

For customization orders that paying amount not available on this web, please send us your Paylpal email, we can send you separate invoices to your Paypal account.

b, CREDIT CARDS:
We are  accepting major credit cards: Visa, Master Card, American Express, Discover.. through PayPal merchant service.
You don’t need to have a Paypal account in order to pay by credit cards.

c, PHONE ORDERS:
You can pay through phone with our sale representatives. We will send you all receipts by email or send them together with your purchased items.

d, OTHER PAYMENT METHODS:
You can pay by company checks, personal checks, money orders, cashier checks, direct deposit to our company bank account.
(we don’t offer COD). For more detail about payment methods, please contact our customer services for further assistant.

SHIPPING:


Usually, we ship out same day for orders received before cut off time , and next day for the order received after cut off time (1PM Pacific Stand Time – California)

  • For customize or special order, we will let you know the estimate shipping and handling time before you place orders.
  • For back-order items and other cases, please contact us for more detail.

We ship to all 50 US states:

  • FREE SHIPPING to 48 continental United States for order total of  $100 or above.
  • A flat rate shipping and handling at $15 to any the U.S address, for any orders with total below $100 .
  • All shipments will come with full price warranty to protect package from lost, damaged.
  • We put direct signature required on delivery.
  • Depends on destination areas, package types… we will determine the carriers for the best transportation condition.
  • Tracking number will be provided on your account from this web, or will be emailed to you upon requested.
  • We ship products out from California’s warehouse, so it will take from 2-7 business days to any the U.S address (normally 1-5 days).

For other countries:

  • We ship to Canada, Australia, Europe, Vietnam and some other countries with some restriction. Please contact us before you buy.
  • Please contact us by this link. Provide us your detail address and items you would like to purchase, we will provide you the best shipping rate.
  • We will not responsible for any duties, import taxes or any other fees might have at your country.

LOST – DAMAGED:

  • Please keep track the shipments by the provided tracking number.
  • Please inspect the package and test its contents carefully when you received.
  • Notify us immediately, within 14 days of receiving your packages if you order has been damaged in transit so we can file a claim within the required time-frame.
  • We will work with the shipping company to solve the issues and we will also send you the replacement units.

EXCHANGE: 

 

Please contact us for technical support, any issues can be solved easily by phone with our experienced support team. But, electronic items may not function 100% all the time or they might get damaged during transportation . We are happy to help with you exchange a new unit as your expectation. Here is how it works:

  • All exchange must be made within 14 days of your receipt of shipment.
  • Please log-in your account in this website. (Free to create one if you don’t have yet here). Under “My Account” you will see “RMA Request” on the bottom left menu.
  • Please fill out the form with all required fields.
  • Please pack the units as its original  and handle with care while deliver it to the shipping agent office that mentioned on the instruction.
  • In order to avoid repeating problems,  when we received your item back, the our certified technician will test it carefully to address the issues.
  • We will contact you back to confirm all issues might have after tested and recommend you the best solution.
  • A new unit, same or different model will be sent out base on the discussion between you and our support team.
  • If the same model send out, you don’t need to pay anything.
  • If the different model, base on current price we will credit you back, or you will pay the different amount.

RETURN:

 

We encourage you to contact our tech support to resolve any issues you may have with your product first before requesting a return for defective products. Questions are usually addressed within 24 hours.

Honestly, no one want to deal with the product returning situation, it will cost time, money and extra works for both seller and buyer. But, we realize that occasionally an order might be placed in error or in rare instances you might receive a defective or damaged product. Our goal is to treat our customers with the highest expectation . That why, we make the returning process simplest we can. In order to provide efficient and rapid service, please read the following policy & instructions for return:

All returns must be made within 15 days of your receipt of shipment. A return authorization is required for all returns. To obtain a return authorization, please contact us or fill out the return form online. Please log-in your account in this website. (Free to create one if you don’t have yet here). Under “My Account” you will see “RMA Request” on the bottom left menu. Allow 1-2 business days to process your RMA request. We will contact you once your RMA# is approved. All returns will be processed within 10 days of receipt of your shipment.

  • A Return Representative must contact you with an RMA number before you send your item back. Packages sent without an RMA number will not be accept or processed.
  • All RMA numbers are valid for 7 days from the date of issuance.
  • We will send you “RETURNING LABEL” with detail instructions to send the item back to us.
  • Shipping cost is non-refundable and the customer is responsible for return shipping cost.
  • All returned merchandise must be in original unaltered condition with all manufacture accessories, manuals and warranties or we will refuse the return.
  • Package must be ship in a brown shipping box with sufficient packing materials, the same way you received your package. Please remember to include a copy of the original invoice and a note detailing any defect or the reason for the return.
  • RMA# must be written clearly and visibly on the return label of the shipping carton. Any return without RMA # will NOT be accepted or processed.
  • We are not responsible for any item returned without RMA #. We are not responsible for damaged returns or items lost in transit. We strongly urge you to insure your return shipment against loss or damage.
  • KRoland will refuse collect and postage-due shipments. Please allow 10 days for your credit to be processed.
  • Please allow 4-6 weeks for all manufacturer’s warranty repairs on defective item.